Docklands Cleaner Website Accessibility Statement

Docklands Cleaner is committed to providing an accessible and inclusive online experience for all visitors, including people with disabilities. This Accessibility Statement explains how we work to make our website usable for everyone in the Docklands Cleaner service area and beyond, and what you can do if you encounter any access issues.

Our Commitment to Accessibility

We aim to align our website with the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are internationally recognised standards that describe how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

By working towards WCAG 2.1 AA, we seek to ensure that people using assistive technologies, as well as those with different devices or connection speeds, can access Docklands Cleaner information and services with ease.

Measures We Take to Support Accessibility

Docklands Cleaner takes several measures to enhance website accessibility and improve the user experience for everyone in the accessible Docklands Cleaner area:

We design pages with clear structure and headings so that content is easy to scan and understand.

We aim to maintain sufficient colour contrast between text and background to support users with low vision or colour blindness.

We use descriptive text for images where appropriate so that important information is available to screen-reader users.

We avoid relying on colour alone to communicate meaning whenever possible.

We work to ensure that forms, buttons, and interactive elements can be accessed and understood by users with a range of abilities.

Screen-Reader Support

The Docklands Cleaner website is designed to be compatible with commonly used screen-reading software. We use semantic HTML wherever possible so that screen readers can identify headings, lists, links, and other elements correctly.

Text content is written to be clear and concise, and important information is kept in text form rather than images. We aim to provide descriptive labels for form fields, buttons, and inputs so that screen-reader users can understand what information is required and how to complete a task.

Keyboard Navigation

Our website is intended to be navigable using only a keyboard. Users should be able to move through the site using the Tab, Shift plus Tab, Enter, and arrow keys without needing a mouse.

We seek to ensure that the keyboard focus is visible at all times, making it clear which element is currently selected. Menus, links, and form controls are developed so that they can be accessed in a logical order, supporting users who depend on keyboard navigation or alternative input devices.

Ongoing Improvements and Limitations

Accessibility is a continuous process. While Docklands Cleaner strives for WCAG 2.1 AA compliance, some parts of the website may not yet fully meet all success criteria. We regularly review our content, technology, and design to identify areas where accessibility can be improved, especially for customers in and around the Docklands Cleaner service area.

As we update our services or introduce new features, we consider accessibility at each stage of design and development. Feedback from users plays an important role in guiding these improvements.

Contact for Accessibility Requests and Feedback

If you experience any difficulty accessing information on the Docklands Cleaner website, or if you need content in a different format, we encourage you to contact us. You can reach out and describe the page or service you were trying to use, the nature of the problem, and any assistive technology you are using.

We will review your request and aim to respond within a reasonable timeframe. Where possible, we will work with you to provide an accessible solution or alternative method of accessing the information you need.

We welcome feedback about how to improve accessibility for users throughout the accessible Docklands Cleaner area. Your comments help us identify barriers and prioritise future enhancements so that our website and services remain inclusive for everyone.